Weverse has issued an apology to users following a notification error concerning BLACKPINK.
Leading up to their 5th anniversary, the K-pop group joined the fan community platform yesterday (02/08) as part of their grand 4+1 PROJECT. In the span of an hour, BLACKPINK had garnered over 500,000 followers, all of which subscribe to their content and receive notifications on the group's updates.
#BLACKPINKINYOURWEVERSE✨— Weverse (@weverseofficial) August 3, 2021
BLACKPINK 위버스 오픈을 축하하기 위해 BLACKPINK 멤버들이 축하 인사를 보내왔어요! 💌
네 멤버가 보내온 영상 메시지를 지금 #BLACKPINK위버스 에서 확인해 보세요.🖤💖
👉 https://t.co/k9rghs7U7i pic.twitter.com/OIhzDqWT62
However, due to a technical error, users who did not follow BLACKPINK were also being notified of the group's posts. The incident led many users to share their confusion and annoyance online, some even going as far as sharing undue hatred towards the 'How You Like That' act.
Since then, Weverse has issued an apology regarding the error citing a temporary system failure that has since been resolved. Users will now only receive notifications and updates from acts they follow.
"Weverse immediately took on the task of correcting the system right after the error occurred, and the notifications system is back to normal now. We promise that we continuously correct the technical glitches and internally monitor the system," shared the HYBE-powered platform in an official statement.
Read Weverse's full statement below.
Hello from Weverse, the official fan community.
We are deeply sorry for causing Weverse community notifications error.
On August 2, between 12:00PM and 12:48PM, an error occurred and some Weverse users who allowed the push notifications received notifications from a certain Weverse community that they did not join. We sincerely apologize for causing inconveniences to our users due to a temporary system error.
Weverse immediately took on the task of correcting the system right after the error occurred, and the notifications system is back to normal now. We promise that we continuously correct the technical glitches and internally monitor the system.
Once again, we are deeply regretful for causing inconveniences to our Weverse users and we appreciate your understanding.
BLACKPINK comes as the recent addition to Weverse's growing roster of artists, including BTS, TXT, SEVENTEEN, ENHYPEN, CL, iKON, TREASURE, Gracie Abrams, Alexander 23, Yungblud, PRETTYMUCH, and many more.
Watch BLACKPINK's music video for 'How You Like That (JP Version)' here.